TownSuite mERP Technical Requirements

Workstation Requirements

Last Reviewed: May 24, 2024

Please note that these are workstation requirements and are not suitable for a server. Clients are advised that we will no longer support on-premise servers after December 31, 2026. On-premise server specifications can only be supplied upon request, but all data migration/reconfiguration must be done by TownSuite staff. Rather than replace or upgrade an on-premise server, we strongly recommend that these clients move to TownSuite Cloud, a fully-managed hosted server environment, which is optimized for TownSuite performance and functionality.

Typical User: using TownSuite daily and using multiple TownSuite applications

Power User: using multiple TownSuite applications and other software simultaneously, or using GIS-based tools (Mapping)

- TownSuite Municipal Software Inc. does not supply, install, set up, or support any computer or network hardware, peripheral devices, networks or software other than TownSuite Municipal Software.

- Technical requirements compliance is mandatory. The operating system environment is subject to TownSuite Municipal Software Inc.'s approval.

- TownSuite Municipal Software is not designed to be used in a multi-user system such as Microsoft Remote Desktop Services or any other user multiplexing software/virtual desktop solution, and as such is not supported. TownSuite Municipal Software is only to be installed directly on end-user computers.

Client Workstations	Typical User	Power User
O/S	Windows 11
RAM	>16 GB	>32 GB
Processor	Intel i7 11th Gen. or Xeon E3 v5 AMD Ryzen 7 7700 series	Intel i7 11th Gen. or Xeon E3 v5 AMD Ryzen 7 7700 series
Graphics Card (GPU)	Integrated or default system	Mid-High end professional series card such as Radeon Pro, Nvidia Quadro Nvidia GeForce GTX/RTX (For Advanced Mapping Users)
Display*	22” or larger display with resolution of 1920x1080 or greater with a scale set at 100%	23” or larger display with resolution of 1920x1080 or greater with multiple monitor workflow with a scale set at 100%
Networking	Wired Ethernet Connectivity issues involving wireless ethernet connections are not supported by TownSuite.
Additional Requirements / Specifications
Custom Reporting	Crystal Reports, Microsoft Reporting
Optional Peripheral Devices	Laser Printers Cash Drawer/Slip Printer TWAIN Compliant Scanner 2D Barcode Scanner Boca Systems Ticket Printers Lemur and Lemur S models Moneris/Clover POS Terminals- Please inquire about supported models.
Optional Mobile Devices	Apple iPhone/iPad: currently supported iOS via App Store Android phone/tablet: currently supported OS via Play Store Please note: The TownSuite mobile app complements existing desktop and eServices application processes. It does not emulate any individual application functionality. The TownSuite mobile app is available to complement specific TownSuite mERP applications ONLY, some application prerequisites may apply.
Available Online Payment Processing	Moneris Chase Global Clover Paypal TownSuite manages integrations with the above PCI Compliant Payment Processors. Integrated online payment processing is only supported for use with TownSuite Customer Portal and TownSuite Recreation.
Internet Connection	TownSuite Cloud requires a 3 Mbps Download / 256Kbps upload connection as measured by our Speedtest Site hosted at the datacentre. YOW - YVR Eastern Speedtest Site Western Speedtest Site A dedicated fibre, cable, or low earth orbit satellite internet is required.
Firewall Requirements	Workstations will need unrestricted TCP/UDP outbound connectivity to the following subnets for technical support, software updates, TownSuite Cloud database connections, and health monitoring: Note: this list is subject to change/update 216.99.202.32/27 209.128.46.0/27 104.171.204.64/27 box.com Server list The following domains should be white-listed in any firewall or proxies used: Note: this list is subject to change/update townsuite.com your-eservices.com

IMPORTANT - Please note the following:

- Technical requirements consider the software environment needed to start using TownSuite, with consideration to other software that you may have or implement. These technical requirements enable your computer to accommodate regular software updates and add-on TownSuite software modules into the future.

- Technical requirements specify the recommended requirements needed to operate TownSuite Municipal Software. Implementing the technical requirements for a typical user when a power user setup would be more suitable to your usage will impact the speed of TownSuite or other software applications you depend on. These conditions may worsen with updates, add-on modules and additional software. Ensure you have what your municipality needs.

If you would like more in-depth technical information, please contact Marc at marc.mapplebeck@townsuite.com

If you would like to speak to someone about TownSuite Municipal Software, please contact Sarah at sarah.hobbs@townsuite.com